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ITIL® v4 Foundation

This exciting and dynamic online training course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

Raymond Lacoste

ITILF

ITIL Practitioner

ITIL Intermediate

Live Classes

Monthly

11:00 am – 4:00 pm ET

Monday – Tuesday

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Your ITIL v4 Foundation Instructor and Class Access

Replay Library

Unlimited Access 24/7

Hands on materials

Instructor Mentoring

ITIL v4 Foundation Course Information

Skills Learned

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how they interconnect
  • Know the purpose of key ITIL practices

Who should attend

This online training course will significantly benefit anyone seeking ITIL® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.


Prerequisites:

Familiarity with IT terminology and IT-related work experience is recommended.

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